Effective date: August 26, 2026
Bitforgez LLC primarily provides custom and professional technology services rather than physical goods. Physical product returns are therefore generally not applicable.
Before work begins
If a deposit or advance payment is collected, the applicable proposal, invoice, or service agreement will explain the payment schedule and whether any portion becomes non-refundable when discovery, planning, design, development, reserved capacity, or third-party costs begin.
Work already performed
Because custom services consume professional time and may produce project-specific deliverables, refunds are assessed based on completed work, accepted milestones, committed resources, third-party costs, and the written terms agreed for the engagement.
Duplicate or incorrect charges
If you believe you were charged twice, charged the wrong amount, or charged for something you did not authorize, contact us promptly with the invoice or transaction details so we can investigate.
Disputes
We encourage customers to contact Bitforgez support before initiating a payment dispute so we can review the project record, invoice, deliverables, and communications. This policy does not remove any rights available to you under applicable law or card-network rules.
Approved refunds
Where a refund is approved, it is returned through the original or otherwise agreed payment method. Processing time after approval may depend on the payment processor and financial institution.